FAQs

How It Works

FAQ's


1. How is the Certified Sports Venue Staff Certification (CSVS) certification program different from other certification programs?

The CSVS program is the nation’s first comprehensive sport and special event security credential for front line venue and event staff. The simple, efficient, and affordable package provides monthly employee background monitoring, baseline staff training, and security screening, reporting, and vetting for your staff in one single package. The three components of CSVS are:

  1. Online training for front line venue staff
  2. Continuous monthly monitoring of an applicant’s background screening via the National Criminal Information Center (NCIC)
  3. Secure Visitor Screening, also known as GreenLight® (for contractors and 3rd party vendors)

CSVS is the only certification in the country that blends front line venue staff training with a comprehensive monthly monitored background check using the FBI’s National Criminal Information Center dataset.

 

2. What front line venue staff roles does Certified Sports Venue Staff Certification train and test?

The CSVS program offers a flexible online format for enrolled venue staff to train and test core fundamentals and role specific competencies. Enrolled applicants can be assigned the following modules:

  • Guest Services Representatives
  • Gate Security
  • Ushers
  • Ticket Takers
  • Retail Associates
  • Parking Attendants
  • Cleaning Attendants
  • Concessions Staff

 

3. Can other CSVS modules be added to the certification?

Yes! Customized modules can be assigned to active program participants at no extra cost.

Customized modules can be as simple as a pdf document that the applicant views or as comprehensive as a stadium evacuation plan with a required test to complete.

 

4. Do all training modules include a test?

Yes. All of the CSVS core modules require the applicant to pass a test at the end of each module. Applicants must pass the test with a score of 100% in order to receive a certificate.

 

5. What is the cost of the CSVS certification program?

The CSVS is a three (3) year certification program.

  • Year 1 - $26 per new applicant or certification credentialing renewal. This price includes a commercial background check, online training, and continuous monthly monitoring for the year.
  • Year 2 - $10 annual fee for each previously enrolled, active participant. It includes access to online training and continuous monthly monitoring for the second year.
  • Year 3 - $10 annual fee for each previously enrolled, active participant. It includes access to online training and continuous monthly monitoring for the third year.

At the end of the initial three (3) year certification, each enrolled venue staff member’s certification credentials may be renewed for another three (3) years after paying the renewal fee (based on the most current rate at the time of renewal).

 

6. What is the National Criminal Information Center?

The National Criminal Information Center (NCIC) is an electronic database used by law enforcement to track crime-related information. NCIC sources include the following files:

Federal NCIC Sources

  • Wanted person
  • Foreign fugitive
  • Missing person
  • Gang
  • Terrorist
  • Violent Person
  • National Sex Offender Registry
  • Supervised Release
  • Immigration Violator
  • Protection Order
  • Identity Theft
  • Protective Interest
  • NICS Denied Transaction
  • Stole Vehicle & Boat

State and Local Sources

  • Warrants (where available)
  • Driver Registration
  • Vehicle and Boat Registration
  • Person of Interest

 

7. How long do checks typically take?

Background reports typically take one to two days after receiving all the necessary information and authorizations from the applicants.

  • Once the reports are returned to the applicants, the applicants have up to five days to dispute or explain any information contained in the reports.
  • If an applicant elects not to dispute or accepts the information, then the employer can review the report results immediately.

 

8. What additional screening options are available?

Additional screening options are available at an additional cost. These are the options available:

  • Motor Vehicle Registry Search
  • Education Verification – Highest Degree Earned
  • Employment Verification – Per Employer
  • Reference Verification – Per Reference
  • Professional License Verification
  • I-9 Employment Eligibility Verification

 

9. What payment methods are accepted?

Organizations must use PayPal to pay for services. PayPal allows you to make payments via PayPal Balance, PayPal Credit, bank accounts, credits cards, PayPal Cards, and debit cards.

 

10. Does the background screening comply with Fair Credit Reporting Act (FCRA) and Equal Employment Opportunity Commission (EEOC) guidelines and regulations?

Yes. The CSVS is powered by the REDTAIL System, the industry’s only patented screening process that provides for applicant participation in the background screening process by enabling them to review background reports. The use of the REDTAIL System results in Accuratized® reports, which ultimately limits liability for employers, decreases manual review or reports, and ensures compliance with FCRA and EEOC requirements.