Usher Training
Ushers are very important. You talk and interact with ticket holders on a regular basis. You are the primary source of information pertaining to the venue for all guest relations issues from ticket issues to the location of restrooms and concession stands.
This course provides tips on assisting difficult guests, resolving problems, identifying prohibited items, and the importance of communication.
You will also learn about identifying, assessing, and evaluating safety and security risks may occur in your section.
You must always Be Alert, Be Vigilant, to Be Safe!
The usher training lessons consist of:
Lesson 1: Basic Responsibilities
Lesson 2: Identification and Assessment of Risks
Lesson 3: Communication
Lesson 4: Problem Solving Tips
Lesson 5: Disabilities
Lesson 6: Code of Conduct
Lesson 7: Your Role as a Member of the Safety and Security Team
Lesson 8: Evacuation