The National Center for Spectator Sports Safety and Security's (NCS4) Certified Sport Venue Staff (CSVS) certification program is geared toward venues/universities/organizations that have individuals responsible for a specific post, duty, or detail as part of an overall event operations plan. Once a venue or university signs up for the certification program, they can have any number of venue staff go through the online certification program, which provides a comprehensive method for ensuring basic and role-specified competencies.
THE SPECIFIC ROLES TARGETED INCLUDE: Ushers, Gate Security, Ticket Takers, Parking Attendants, Retail Associates, Guest Service Representatives, Cleaning Attendants, and Concessions Staff
Prior to entry into the certification training/testing program, all venue staff will go through a background-screening provided by our partners at eVerifile. eVerifile is a leader in pre-employment screening and background investigations, and partnering with them allows us to provide candidates with a security credential of significant value. While each venue staff member will go through an initial background-screening, they will also be monitored throughout their certification period on a continuous monthly basis. Venue management will be notified should a certified venue staff member be convicted of a crime during their certification period.
Who can sign up for the CSVS certification? A venue, university, or organization can sign up to have their staff complete the certification – an individual venue staff member cannot sign up on their own.
What is the process for the CSVS certification?
1. Venue/University/Organization signs up for certification program
2. Venue staff go through initial background screening conducted by eVerifile
3. Venue staff who have successfully completed background screening are given login credentials and go through online certification training/testing
4. Venue staff members who successfully complete certification training/testing are deemed certified
5. Venue staff members are continuously monitored by eVerifile on a monthly basis during their certification period.
How much does the CSVS certification cost and who pays for it? The cost of the CSVS certification is $36/individual and is paid for by the venue, university, or organization.
Where is the CSVS certification conducted and what does it cover? The CSVS certification training/testing program is all conducted online and includes eight modules. The eight modules cover basic and role-specific competencies for ushers, gate security, ticket takers, parking attendants, retail associates, guest service representatives, cleaning attendants, and concessions staff. Trainees can go through one or all of the modules.
How long does the CSVS training/testing program take? During a pilot program, on average the training/testing was completed in less than two hours.
How long is the CSVS certification period? The CSVS certification period is three (3) years. After the three year period is up, the venue/university/organization will have to send their venue staff members through the certification program again and pay the $36 fee per individual.
eVerifile will provide pre-certification background screening for individuals employed in sports venues that are working towards gaining sport venue staff certification (CSVS). A nationwide criminal database check and multi-county criminal check will be completed on each individual, using a seven year address history. eVerifile background reports will identify felony and misdemeanor records, probation and parole records, sex offender registry information, and arrest records. If an individual does not have a criminal record, results can be provided instantaneously. However, if an individual has a criminal record, eVerifile will use quality assurance measures to verify the information and therefore information is typically returned to the client within 24 to 72 hours.
For general information about CSVS, contact Alana Penza at Alana.Penza @ usm.edu or 601-266-6099.